Increasing Job Satisfaction of Nurses through SBAR Communication in Handover of Nursing Tasks



Rina Yuliyanti(1Mail), Septo Pawelas Arso(2), Muhammad Hasib Ardani(3),
(1) universitas diponegoro, Indonesia
(2) Universitas Diponegoro, Indonesia
(3) Universitas Diponegoro, Indonesia

Mail Corresponding Author


DOI : https://doi.org/10.30604/jika.v5i2.316

Full Text:    Language : En
Submitted : 2020-06-18
Published : 2020-12-09

Abstract


Ineffective communication among nurses poses a risk to patient safety and reduces job satisfaction. Effective communication methods are needed to improve patient safety and nurse job satisfaction. This study aims to determine the effect of the SBAR method implementation at the handover time nurses’ job satisfaction. The study was carried out in Karanganyar Regional Hospital and Soehadi Priyonegoro Regional Hospital, Sragen. The research respondents consisted of nurses at Karanganyar Hospital who were the experimental group and nurses at the Sragen Hospital who were used as the control group, each of which was 32 nurses. The data analysis used the Mann-Whitney and Wilcoxon non-parametric difference test. The results showed that there was no significant difference in job satisfaction between the control group and the experimental group; There is an increase in job satisfaction of nurses after being given the SBAR method treatment. The SBAR method has a significant effect on the increase in job satisfaction of nurses with a value of p = 0.000 (less than 0.05). The SBAR method has an influence on nurses’ job satisfaction. So, this method can be applied in hospitals as a standard communication tool accompanied by training to improve nurses’; skills in using the SBAR communication method.

 

 

Abstrak: Komunikasi yang tidak efektif diantara perawat menimbulkan risiko pada keselamatan pasien, serta menurunkan kepuasan kerja. Metode komunikasi yang efektif diperlukan untuk meningkatkan keselamatan pasien dan kepuasan kerja perawat. Penelitian ini bertujuan untuk mengetahui pengaruh pelaksanaan metode SBAR pada saat timbang terima terhadap kepuasan kerja perawat. Studi dilaksanakan di RSUD Kabupaten Karanganyar dan RSUD Soehadi Priyonegoro, Sragen. Responden penelitian terdiri dari perawat RSUD Karanganyar yang menjadi kelompok eksperimen dan perawat RSUD Sragen yang digunakan sebagai kelompok kontrol, masing-masing sebanyak 32 orang perawat. Analisis data menggunakan uji beda non parametrik Mann-Whitney dan Wilcoxon. Hasil penelitian menunjukkan tidak ada perbedaan kepuasan kerja yang signifikan diantara kelompok kontrol dengan kelompok eksperimen; Ada peningkatan kepuasan kerja perawat setelah diberikan perlakuan metode SBAR. Metode SBAR berpengaruh signifikan terhadap peningkatan kepuasan kerja perawat dengan nilai p = 0,000 (kurang dari 0,05). Metode SBAR memiliki pengaruh terhadap kepuasan kerja perawat sehingga metode ini dapat diterapkan di rumah sakit sebagai tool standar komunikasi disertai dengan penyelenggaraan pelatihan untuk meningkatkan keterampilan perawat dalam menggunakan metode komunikasi SBAR.


Keywords


Komunikasi efektif; Metode SBAR; Kepuasan Kerja; Perawat; Effective communication; SBAR Method; Job Satisfaction; Nurse

References


Aiken, L.H, Clarke, S. P., Sloane, D. M., Sochalski, J. A., Busse, R., Clarke, H., Giovannetti, P., Hunt, J., Rafferty, A. M., & Shamian, J. (2001). Nurses’ Report On Hospital Care In Five Countries. Health Affairs (Project Hope), 20(3), 43–53. https://doi.org/10.1377/hlthaff.20.3.43

Aiken, L.H., Sloane, D.M., Cimiotti, J.P., Clarke, S.P., Flynn, L., Seago, J.A., Spetz, J., & Smith, H.L. (2010). Implications of the California nurse staffing mandate for other states. Health Services Research, 45(4), 904-921. https://doi.org/10.1111/j.1475-6773.2010.01114.x

Faisal, F., Syahrul, S., Jafar, N., & Hasanuddin, U. (2016). Pendampingan hand over pasien dengan metode komunikasi situation, background, assesment, recommendation (SBAR) pada perawat di RSUD Barru Kabupaten Barru Sulawesi Selatan. Jurnal Terapan Abdimas, 4(1), 43–51.

Gieter, S. D., Cooman, R. D., Pepermans, R., & Jegers, M. (2010). The Psychological Reward Satisfaction Scale: Developing and psychometric testing two refined subscales fot nurses. Journal of Advanced Nursing, 911–922. https://doi.org/10.1111/j.1365-2648.2009.05199.x

Harless, D. W., & Mark, B. A. (2010). Nurse Staffing and Quality of Care With Direct Measurement of Inpatient Staffing. Medical Care, 48(7), 659–663.

Hayes, B., Bonner, A., & Pryor, J. (2010). Factors contributing to nurse job satisfaction in the acute hospital setting: A review of recent literature. Journal of Nursing Management, 18(7), 804–814. https://doi.org/10.1111/j.1365-2834.2010.01131.x

Lake, E. T. (2002). Development of the Practice Environment Scale of the Nursing Work Index. Research in Nursing & Health, 25(3), 176–188. https://doi.org/10.1002/nur.10032

Langsa, A. P. (2015). Pelatihan Komunikasi Terapetik yang Efektif dalam Asuhan ke Pasien, 1, 1 – 4. Term of Reference, 2015.

Muarif, A., & Adiyanti, M. (2020). Pengaruh Pelatihan Emotional Intelligence Terhadap Burnout Pada Petugas Kepolisian. Journal of Psychological Perspective, 2(1), 13 - 24. Retrieved from https://ukinstitute.org/journals/jopp/article/view/2102

Muscedere, J. G., Martin, C. M., & Heyland, D. K. (2008). The impact of ventilator-associated pneumonia on the Canadian health care system B. Journal Of Critical Care, 23(1), 5–10. https://doi.org/10.1016/j.jcrc.2007.11.012

Nurfrida Pratomo Putri, Sriatmi, A., & Fatmasari, E. Y. (2018). Faktor-faktor yang berhubungan dengan kepuasan kerja perawat rawat inap Rumah Sakit Umum Daerah Tugurejo Semarang. Jurnal Kesehatan Masyarakat, 6, 62–71.

Rushton, H. (2010). Ethics of Nursing Shift Report. AACN: Advanced Critical care. Ethics in Critical Care, 21(4), 380-384. 2010. https://doi.org/10.1097/NCI.0b013e3181ef8648

Shaneela, S., & Sumesh, T. (2018). Situation, Background, Assessment, Recommendation (SBAR) Communication Tool for Handoff in Health Care–A Narrative Review. BMC.

Staffing. (2002). Organization, and Quality of Care: Cross-National Findings. Int J Qual Heal Care.

Upik, J., & Sartika, R. A. D. (2010). Perbandingan Tingkat Kepuasan Kerja Perawat dan Kepuasan Pasien. Jurnal Kesehatan Masyarakat.

Van Bogaert, P., Clarke, S., Willems, R., & Mondelaers, M. (2013). Nurse practice environment, workload, burnout, job outcomes, and quality of care in psychiatric hospitals: A structural equation model approach. Journal of Advanced Nursing, 1515–1524. https://doi.org/10.1111/jan.12010

Van Bogaert, P., Kowalski, C., Mace, S., Van, D., & Clarke, S. P. (2013). The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: A cross-sectional survey. International Journal of Nursing Studies, 50(12), 1667–1677. https://doi.org/10.1016/j.ijnurstu.2013.05.010

Vermier, P. (2017). Studies on Communication Exchange in Healthcare in Flanders, Belgium. Universiteit Gent.

Wilmer, A., Louie, K., Dodek, P., Wong, H., & Ayas, N. (2008). Incidence of medication errors and adverse drug events in the ICU: a systematic review. Qual Saf Care, 19(5), e7. https://doi.org/10.1136/qshc.2008.030783

Wolo, P. D., Trisnawati, R., & Wiyadi. (2008). Faktor yang mempengaruhi kepuasan kerja perawat pada RSUD TNI AU Yogyakarta. 25–34.

Yanidrawati, K., Susilaningsih, F. S., & Somantri, I. (2012). Hubungan kepuasan kerja dengan kinerja perawat di ruang rawat inap Rumah Sakit Umum Daerah Kabupaten Bekasi. 1–18.

Aiken, L.H, Clarke, S. P., Sloane, D. M., Sochalski, J. A., Busse, R., Clarke, H., Giovannetti, P., Hunt, J., Rafferty, A. M., & Shamian, J. (2001). Nurses’ Report On Hospital Care In Five Countries. Health Affairs (Project Hope), 20(3), 43–53. https://doi.org/10.1377/hlthaff.20.3.43

Aiken, L.H., Sloane, D.M., Cimiotti, J.P., Clarke, S.P., Flynn, L., Seago, J.A., Spetz, J., & Smith, H.L. (2010). Implications of the California nurse staffing mandate for other states. Health Services Research, 45(4), 904-921. https://doi.org/10.1111/j.1475-6773.2010.01114.x

Faisal, F., Syahrul, S., Jafar, N., & Hasanuddin, U. (2016). Pendampingan hand over pasien dengan metode komunikasi situation, background, assesment, recommendation (SBAR) pada perawat di RSUD Barru Kabupaten Barru Sulawesi Selatan. Jurnal Terapan Abdimas, 4(1), 43–51.

Gieter, S. D., Cooman, R. D., Pepermans, R., & Jegers, M. (2010). The Psychological Reward Satisfaction Scale: Developing and psychometric testing two refined subscales fot nurses. Journal of Advanced Nursing, 911–922. https://doi.org/10.1111/j.1365-2648.2009.05199.x

Harless, D. W., & Mark, B. A. (2010). Nurse Staffing and Quality of Care With Direct Measurement of Inpatient Staffing. Medical Care, 48(7), 659–663.

Hayes, B., Bonner, A., & Pryor, J. (2010). Factors contributing to nurse job satisfaction in the acute hospital setting: A review of recent literature. Journal of Nursing Management, 18(7), 804–814. https://doi.org/10.1111/j.1365-2834.2010.01131.x

Lake, E. T. (2002). Development of the Practice Environment Scale of the Nursing Work Index. Research in Nursing & Health, 25(3), 176–188. https://doi.org/10.1002/nur.10032

Langsa, A. P. (2015). Pelatihan Komunikasi Terapetik yang Efektif dalam Asuhan ke Pasien, 1, 1 – 4. Term of Reference, 2015.

Muarif, A., & Adiyanti, M. (2020). Pengaruh Pelatihan Emotional Intelligence Terhadap Burnout Pada Petugas Kepolisian. Journal of Psychological Perspective, 2(1), 13 - 24. Retrieved from https://ukinstitute.org/journals/jopp/article/view/2102

Muscedere, J. G., Martin, C. M., & Heyland, D. K. (2008). The impact of ventilator-associated pneumonia on the Canadian health care system B. Journal Of Critical Care, 23(1), 5–10. https://doi.org/10.1016/j.jcrc.2007.11.012

Nurfrida Pratomo Putri, Sriatmi, A., & Fatmasari, E. Y. (2018). Faktor-faktor yang berhubungan dengan kepuasan kerja perawat rawat inap Rumah Sakit Umum Daerah Tugurejo Semarang. Jurnal Kesehatan Masyarakat, 6, 62–71.

Rushton, H. (2010). Ethics of Nursing Shift Report. AACN: Advanced Critical care. Ethics in Critical Care, 21(4), 380-384. 2010. https://doi.org/10.1097/NCI.0b013e3181ef8648

Shaneela, S., & Sumesh, T. (2018). Situation, Background, Assessment, Recommendation (SBAR) Communication Tool for Handoff in Health Care–A Narrative Review. BMC.

Staffing. (2002). Organization, and Quality of Care: Cross-National Findings. Int J Qual Heal Care.

Upik, J., & Sartika, R. A. D. (2010). Perbandingan Tingkat Kepuasan Kerja Perawat dan Kepuasan Pasien. Jurnal Kesehatan Masyarakat.

Van Bogaert, P., Clarke, S., Willems, R., & Mondelaers, M. (2013). Nurse practice environment, workload, burnout, job outcomes, and quality of care in psychiatric hospitals: A structural equation model approach. Journal of Advanced Nursing, 1515–1524. https://doi.org/10.1111/jan.12010

Van Bogaert, P., Kowalski, C., Mace, S., Van, D., & Clarke, S. P. (2013). The relationship between nurse practice environment, nurse work characteristics, burnout and job outcome and quality of nursing care: A cross-sectional survey. International Journal of Nursing Studies, 50(12), 1667–1677. https://doi.org/10.1016/j.ijnurstu.2013.05.010

Vermier, P. (2017). Studies on Communication Exchange in Healthcare in Flanders, Belgium. Universiteit Gent.

Wilmer, A., Louie, K., Dodek, P., Wong, H., & Ayas, N. (2008). Incidence of medication errors and adverse drug events in the ICU: a systematic review. Qual Saf Care, 19(5), e7. https://doi.org/10.1136/qshc.2008.030783

Wolo, P. D., Trisnawati, R., & Wiyadi. (2008). Faktor yang mempengaruhi kepuasan kerja perawat pada RSUD TNI AU Yogyakarta. 25–34.

Yanidrawati, K., Susilaningsih, F. S., & Somantri, I. (2012). Hubungan kepuasan kerja dengan kinerja perawat di ruang rawat inap Rumah Sakit Umum Daerah Kabupaten Bekasi. 1–18.


Article Metrics

 Abstract Views : 153 times
 Fulltext (Bahasa Indonesia) Downloaded : 42 times

Dimensions, PlumX, and Google Scholar Metrics

10.30604/jika.v5i2.316



Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.