The Effect of Using Video Consultation Via the Whatsapp Platform on Patient Satisfaction at The Outpatient Specialist Polyclinic, Ahmad Dahlan University Hospital, Yogyakarta

Abstract

This study aims to analyze the effect of using video consultation via the WhatsApp platform on patient satisfaction at the Outpatient Specialist Polyclinic, Ahmad Dahlan University Hospital, Yogyakarta. This research is a quasi-experimental study with a pre and post-test approach to a non-equivalent control group design. The primary data source is providing direct questionnaires to outpatient respondents with non-insulin-dependent diabetes mellitus: without complications or non-insulin-dependent diabetes mellitus: with renal complications that require intensive monitoring. to 36 respondents. Data analysis used Paired sample T-test and Independent T-test. Hypothesis testing with independent t-test calculations is known that the t-count value is 6.486 more than t-table 2.032, with a significance level (Sig. (2-tailed) or p (value) = 0.000 less than 0.05. So it can be stated that there is a significant difference. There is a significant difference between the satisfaction of medical consultation in the control group that was not given treatment with the intervention group that was given video consulting services. Based on the post-test t-test, it is known that the average satisfaction of patients who use video consulting services is lower than patients who use face-to-face consultation services with a difference the difference between the two groups was 11,722. So, it can be concluded, there is an effect of using video consultation on the satisfaction of medical consultation through patients at the outpatient specialist polyclinic of UAD Hospital Yogyakarta.

Abstrak: Penelitian ini memiliki tujuan menganalisis pengaruh penggunaan konsultasi video melalui platform WhatsApp terhadap kepuasan pasien di Poliklinik Spesialis Rawat Jalan RS Universitas Ahmad Dahlan Yogyakarta. Penelitan ini merupakan penelitian Quasi experimental dengan pendekatan pre and post test non equivalent control group design. Sumber data primer yaitu memberikan kusioner langsung kepada responden pasien rawat jalan dengan non-insulin dependent diabetes mellitus: without complications ataupun non-insulin dependent diabetes mellitus: with renal complication yang membutuhkan pemantauan intensif. kepada 36 responden. Analisis data menggunakan Paired sample T-test dan Independent T-test. Uji hipotesis dengan perhitungan Independent t-test diketahui nilai t hitung didapat sebesar 6,486 lebih dari t tabel 2,032, dengan taraf signifikansi (Sig. (2-tailed) atau p (value) = 0,000 kurang dari 0,05. Sehingga dapat dinyatakan terdapat perbedaan bermakna yang signifikan antar kepuasan konsultasi medis pada kelompok kontrol yang tidak diberikan perlakuan dengan kelompok intervensi yang diberikan layanan konsultasi video. Berdasarkan uji t post-test diketahui rata-rata kepuasan pasien yang menggunakan layanan konsultasi video lebih rendah dibandingkan pasien yang menggunakan layanan konsultasi tatap muka dengan selisih perbedaan antara kedua kelompok adalah 11,722. Sehingga, dapat disimpulkan, ada pengaruh penggunaan konsultasi melalui video terhadap kepuasan konsultasi medis melalui pasien di Poliklinik spesiali rawat jalan RS UAD Yogyakarta.