The Contributing Factors on Nurse Job Satisfaction during COVID-19 Pandemic: A Scooping Review
Abstract
A bad work environment due to the COVID-19 pandemic could cause losses for nurses, such as low levels of job satisfaction and nurse intention to leave the nursing profession. This review aimed to identify factors that might contribute nurse job satisfaction during the COVID-19 pandemic. The Researches conducted a scooping review method by identifying the article from four databases as ScienceDirect, ProQuest, Ebsco, and PubMed from March 2019 until August 2021. The articles were selected through a PRISMA flow diagram based on inclusion and exclusion criteria that have been determined. Moreover, this article used the keywords -job satisfaction-, -nursing care-, and -the COVID-19 pandemic-.they found 20 out of 1012 articles that were selected based on inclusion and exclusion criteria. The analysis result then categorized the factors that could affect nurse job satisfaction into two factors: internal factors and external factors. The internal factor consists of psychological aspects, time management, communication, physical condition, and human resource. Meanwhile, the external factor consists of a system and support. The positive factors could be improved to maximize nurse job satisfaction and minimize negative factors.
Abstrak: Kondisi lingkungan kerja yang buruk akibat pandemi COVID-19 dapat menyebabkan kerugian bagi perawat, seperti tingkat kepuasan kerja yang rendah dan perawat memiliki niat untuk meninggalkan profesi keperawatan. Artikel ini bertujuan untuk mengidentifikasi faktor-faktor yang mungkin berkontribusi terhadap kepuasan kerja perawat selama pandemi COVID-19. Peneliti mengguakan metode scooping review dengan mengidentifikasi artikel dari empat database yaitu ScienceDirect, ProQuest, Ebsco, dan PubMed mulai Maret 2019 hingga Agustus 2021. Artikel diseleksi melalui diagram PRISMA berdasarkan kriteria inklusi dan eksklusi yang telah ditentukan. Selain itu, artikel ini menggunakan kata kunci -kepuasan kerja-, -keperawatan-, dan -pandemi COVID-19-. Peneliti menemukan 20 dari 1012 artikel yang dipilih berdasarkan kriteria inklusi dan eksklusi. Hasil analisis kemudian mengkategorikan faktor-faktor yang dapat mempengaruhi kepuasan kerja perawat menjadi dua faktor yaitu faktor internal dan faktor eksternal. Faktor internal terdiri dari aspek psikologis, manajemen waktu, komunikasi, kondisi fisik, dan sumber daya manusia. Sedangkan faktor eksternal terdiri dari sistem dan dukungan. Faktor positif dapat ditingkatkan untuk memaksimalkan kepuasan kerja perawat dan meminimalkan faktor negatif.
Keywords
References
Acea?López, L., Pastor?Bravo, M. del M., Rubinat?Arnaldo, E., Bellon, F., Blanco?Blanco, J., Gea?Sanchez, M., & Briones?Vozmediano, E. (2021). Burnout and job satisfaction among nurses in three Spanish regions. Journal of Nursing Management, May, 1–8. https://doi.org/10.1111/jonm.13376
Adriaenssens, J., De Gucht, V., & Maes, S. (2015). Determinants and prevalence of burnout in emergency nurses: A systematic review of 25 years of research. International Journal of Nursing Studies, 52(2), 649–661. https://doi.org/10.1016/j.ijnurstu.2014.11.004
Ahorsu, D. K., Lin, C. Y., Imani, V., Saffari, M., Griffiths, M. D., & Pakpour, A. H. (2020). The Fear of COVID-19 Scale: Development and Initial Validation. International Journal of Mental Health and Addiction. https://doi.org/10.1007/s11469-020-00270-8
Bamaga, A. K., Alharbi, O., Bajuaifer, M., Batarfi, A., Althobaiti, K. H., & AlQusaibi, B. (2020). The Effect of the COVID-19 Pandemic on Emergency Department Visits for Neurological Diseases in Saudi Arabia. Cureus, 12(12). https://doi.org/10.7759/cureus.12200
Cho, S. H., Lee, J. Y., You, S. J., Song, K. J., & Hong, K. J. (2020). Nurse staffing, nurses prioritization, missed care, quality of nursing care, and nurse outcomes. International Journal of Nursing Practice, 26(1), 1–9. https://doi.org/10.1111/ijn.12803
Chung, H. C., Chen, Y. C., Chang, S. C., Hsu, W. L., & Hsieh, T. C. (2020). Nurses’ well-being, health-promoting lifestyle and work environment satisfaction correlation: A psychometric study for development of nursing health and job satisfaction model and scale. International Journal of Environmental Research and Public Health, 17(10), 1–10. https://doi.org/10.3390/ijerph17103582
Dai, B., & Akey-Torku, B. (2020). The influence of managerial psychology on job satisfaction among healthcare employees in Ghana. Healthcare (Switzerland), 8(3). https://doi.org/10.3390/healthcare8030262
De los Santos, J. A. A., & Labrague, L. J. (2021). The impact of fear of COVID-19 on job stress, and turnover intentions of frontline nurses in the community: A cross-sectional study in the Philippines. Traumatology, 27(1), 52–59. https://doi.org/10.1037/trm0000294
Ebrahimi, H., Hassankhani, H., Negarandeh, R., Gillespie, M., & Azizi, A. (2016). Emotional Support for New Graduated Nurses in Clinical Setting: a Qualitative Study. Journal of Caring Sciences, 5(1), 11–21. https://doi.org/10.15171/jcs.2016.002
Farhadi, A., Bagherzadeh, R., Moradi, A., Nemati, R., & Sadeghmoghadam, L. (2021). The relationship between professional self-concept and work-related quality of life of nurses working in the wards of patients with COVID-19. BMC Nursing, 20(1), 1–9. https://doi.org/10.1186/s12912-021-00595-2
Giménez-Espert, M. del C., Prado-Gascó, V., & Soto-Rubio, A. (2020). Psychosocial Risks, Work Engagement, and Job Satisfaction of Nurses During COVID-19 Pandemic. Frontiers in Public Health, 8(November), 1–10. https://doi.org/10.3389/fpubh.2020.566896
Gómez-Salgado, J., Andrés-Villas, M., Domínguez-Salas, S., Díaz-Milanés, D., & Ruiz-Frutos, C. (2020). Related Health Factors of Psychological Distress During the COVID-19 Pandemic in Spain. International Journal of Environmental Research and Public Health, 17(11), 3947. https://doi.org/http://dx.doi.org/10.3390/ijerph17113947
Hossain, M. A., Mustafi, M. A. A., Islam, M. M., & Islam, M. R. (2017). Organizational Environment and Nurses’ Job Satisfaction: A Study on Private Hospital in Bangladesh. American Journal of Trade and Policy, 4(1), 25–32. https://doi.org/10.18034/ajtp.v4i1.413
Hussin A. Rothana, S. N. B. (2020). The epidemiology and pathogenesis of coronavirus disease (COVID-19) outbreak. Journal of Autoimmunity, 109 (2020). https://doi.org/https://doi.org/10.1016/j.jaut.2020.102433
ICN. (2021). The International Council of Nurses is a federation of more than 130 national nurses associations, representing the more than 27 million nurses worldwide. https://www.icn.ch. Diakses pada 15 September 2021. https://www.icn.ch/
Jackson, D., Bradbury-Jones, C., Baptiste, D., Gelling, L., Morin, K., Neville, S., & Smith, G. D. (2020). Life in the pandemic: Some reflections on nursing in the context of COVID-19. Journal of Clinical Nursing, 29(13–14), 2041–2043. https://doi.org/10.1111/jocn.15257
Jacob, E. R., McKenna, L., & D’Amore, A. (2017). Role expectations of different levels of nurse on graduation: A mixed methods approach. Collegian, 24(2), 135–145. https://doi.org/10.1016/j.colegn.2016.01.006
Jones, T. L., Hamilton, P., & Murry, N. (2015). Unfinished nursing care, missed care, and implicitly rationed care: State of the science review. International Journal of Nursing Studies, 52(6), 1121–1137. https://doi.org/10.1016/j.ijnurstu.2015.02.012
Kamanyire, J. K., & Achora, S. (2015). A call for more diploma nurses to attain a baccalaureate degree: Advancing the nursing profession in Oman. Sultan Qaboos University Medical Journal, 15(3), e322–e326. https://doi.org/10.18295/squmj.2015.15.03.004
Kameg, B. N. (2021). Psychiatric-mental health nursing leadership during coronavirus disease 2019 (COVID-19). Journal of Psychiatric and Mental Health Nursing, 28(4), 507–508. https://doi.org/10.1111/jpm.12662
Kelbiso, L., Belay, A., & Woldie, M. (2017). Determinants of Quality of Work Life among Nurses Working in Hawassa Town Public Health Facilities, South Ethiopia: A Cross-Sectional Study. Nursing Research and Practice, 2017, 1–11. https://doi.org/10.1155/2017/5181676
Keur, L., Sciences, N., Sciences, H., & Thesis, M. (2021). The use of nurses ’ strengths and interests and the relation with perceived quality of care and job satisfaction. https://studenttheses.uu.nl/bitstream/handle/20.500.12932/41349/Loes Keur_6556035_ Master thesis_definitive_juni2021_PDF.pdf?sequence=1
Labrague, L. J., & de los Santos, J. A. A. (2021). Fear of COVID-19, psychological distress, work satisfaction and turnover intention among frontline nurses. Journal of Nursing Management, 29(3), 395–403. https://doi.org/10.1111/jonm.13168
Labrague, L. J., & De los Santos, J. A. A. (2020). COVID-19 anxiety among front-line nurses: Predictive role of organisational support, personal resilience and social support. Journal of Nursing Management, 28(7), 1653–1661. https://doi.org/10.1111/jonm.13121
Lavoie?Tremblay, M., Gélinas, C., Aubé, T., Tchouaket, E., Tremblay, D., Gagnon, M., & Côté, J. (2021). Influence of caring for COVID?19 patients on nurse’s turnover, work satisfaction, and quality of care. In Journal of Nursing Management. https://doi.org/10.1111/jonm.13462
Liu, H., Zhang, X., Chang, R., & Wang, W. (2017). A research regarding the relationship among intensive care nurses’ self-esteem, job satisfaction and subjective well-being. International Journal of Nursing Sciences, 4(3), 291–295. https://doi.org/10.1016/j.ijnss.2017.06.008
Liu, Y., Aungsuroch, Y., & Yunibhand, J. (2016). Job satisfaction in nursing: A concept analysis study. International Nursing Review, 63(1), 84–91. https://doi.org/10.1111/inr.12215
Maben, J., Taylor, C., Dawson, J., Leamy, M., McCarthy, I., Reynolds, E., Ross, S., Shuldham, C., Bennett, L., & Foot, C. (2018). A realist informed mixed-methods evaluation of Schwartz Center Rounds® in England. Health Services and Delivery Research, 6(37), 1–260. https://doi.org/10.3310/hsdr06370
Martin, H. A., & Ciurzynski, S. M. (2015). Situation, Background, Assessment, and Recommendation-Guided Huddles Improve Communication and Teamwork in the Emergency Department. Journal of Emergency Nursing, 41(6), 484–488. https://doi.org/10.1016/j.jen.2015.05.017
Papathanasiou, I. V., Fradelos, E. C., Nikolaou, E., Tsaras, K., Kontopoulou, L., & Malli, F. (2021). Emotional intelligence and professional boredom among nursing personnel in greece. Journal of Personalized Medicine, 11(8). https://doi.org/10.3390/jpm11080750
Pappa, S., Ntella, V., Giannakas, T., Giannakoulis, V. G., Papoutsi, E., & Katsaounou, P. (2020). Prevalence of depression, anxiety, and insomnia among healthcare workers during the COVID-19 pandemic: A systematic review and meta-analysis. Brain, Behavior, and Immunity, 88, 901–907. https://doi.org/10.1016/j.bbi.2020.05.026
Pouralizadeh, M., Bostani, Z., Maroufizadeh, S., Ghanbari, A., Khoshbakht, M., Alavi, S. A., & Ashrafi, S. (2020). Anxiety and depression and the related factors in nurses of Guilan University of Medical Sciences hospitals during COVID-19: A web-based cross-sectional study. International Journal of Africa Nursing Sciences, 13, 100233. https://doi.org/10.1016/j.ijans.2020.100233
Raudenská, J., Steinerová, V., Jav?rková, A., Urits, I., Kaye, A. D., Viswanath, O., & Varrassi, G. (2020). Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID- 19. Best Practice & Research. Clinical Anaesthesiology, 34–3(January), 553. https://doi.org/https://doi.org/10.1016/j.tmaid.2020.101831
Roney, L. N., & Acri, M. C. (2018). The Cost of Caring: An Exploration of Compassion Fatigue, Compassion Satisfaction, and Job Satisfaction in Pediatric Nurses. Journal of Pediatric Nursing, 40, 74–80. https://doi.org/10.1016/j.pedn.2018.01.016
Ryusuke, O., & Mahyuni, L. P. (2021). Determinant of Nurse Performance in the Era of the COVID-19 Pandemic in Bali. Jurnal Manajemen, Strategi Bisnis Dan Kewirausahaan, 11(1), 52–63. https://ojs.unud.ac.id/index.php/jmbk/article/view/67185
Said, R. M., & El-Shafei, D. A. (2021). Occupational stress, job satisfaction, and intent to leave: nurses working on front lines during COVID-19 pandemic in Zagazig City, Egypt. Environmental Science and Pollution Research, 28(7), 8791–8801. https://doi.org/10.1007/s11356-020-11235-8
Savitsky, B., Radomislensky, I., & Hendel, T. (2021). Nurses’ occupational satisfaction during Covid-19 pandemic. Applied Nursing Research, 59(March), 151416. https://doi.org/10.1016/j.apnr.2021.151416
Senek, M., Robertson, S., Ryan, T., King, R., Wood, E., Taylor, B., & Tod, A. (2020). Determinants of nurse job dissatisfaction - findings from a cross-sectional survey analysis in the UK. BMC Nursing, 19(1), 1–10. https://doi.org/10.1186/s12912-020-00481-3
Sharif Nia, H., Arslan, G., Naghavi, N., Sivarajan Froelicher, E., Kaveh, O., Pahlevan Sharif, S., & Rahmatpour, P. (2021). A model of nurses’ intention to care of patients with COVID-19: Mediating roles of job satisfaction and organisational commitment. Journal of Clinical Nursing, 30(11–12), 1684–1693. https://doi.org/10.1111/jocn.15723
Wang, K.-W., Gao, J., Song, X.-X., Huang, J., Wang, H., Wu, X.-L., Yuan, Q.-F., Li, X.-S., Cheng, F., & Cheng, Y. (2020). Fangcang shelter hospitals are a One Health approach for responding to the COVID-19 outbreak in Wuhan, China. One Health, 10, 100167. https://doi.org/https://doi.org/10.1016/j.onehlt.2020.100167
WHO. (2020). Coronavirus disease (COVID-19) pandemic. https://www.who.int/emergencies/diseases/novel-coronavirus-2019. Diakses pada 15 September 2021.
Wu, C. H., Lin, H. H., Lai, S. Y., Tseng, K. C., & Hsu, C. H. (2021). A study of leisure constraints and job satisfaction of middle-aged and elderly health care workers in covid-19 environment. Healthcare (Switzerland), 9(6). https://doi.org/10.3390/healthcare9060713
WWan, Y., Shang, J., Graham, R., Baric, R. S., & Li, F. (2020). Receptor Recognition by the Novel Coronavirus from Wuhan: an Analysis Based on Decade-Long Structural Studies of SARS Coronavirus. Journal of Virology, 94(7). https://doi.org/10.1128/jvi.00127-20
Zhang, S. X., Liu, J., Afshar Jahanshahi, A., Nawaser, K., Yousefi, A., Li, J., & Sun, S. (2020). At the height of the storm: Healthcare staff’s health conditions and job satisfaction and their associated predictors during the epidemic peak of COVID-19. Brain, Behavior, and Immunity, 87, 144–146. https://doi.org/10.1016/j.bbi.2020.05.010
Article Statistic
Abstract view : 78 timesPDF (Bahasa Indonesia) views : 25 times
Dimensions Metrics
How To Cite This :
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Acik Wijayanti, Yulian Wiji Utami, Laily Yuliatun

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.