The Contributing Factors on Nurse Job Satisfaction during COVID-19 Pandemic: A Scooping Review

Acik Wijayanti(1*), Yulian Wiji Utami(2), Laily Yuliatun(3)
(1) Universitas Brawijaya
(2) Fakultas Ilmu Kesehatan, Universitas Brawijaya
(3) Fakultas Ilmu Kesehatan, Universitas Brawijaya
(*) Corresponding Author
DOI : 10.30604/jika.v7i3.1057


A bad work environment due to the COVID-19 pandemic could cause losses for nurses, such as low levels of job satisfaction and nurse intention to leave the nursing profession. This review aimed to identify factors that might contribute nurse job satisfaction during the COVID-19 pandemic. The Researches conducted a scooping review method by identifying the article from four databases as ScienceDirect, ProQuest, Ebsco, and PubMed from March 2019 until August 2021. The articles were selected through a PRISMA flow diagram based on inclusion and exclusion criteria that have been determined. Moreover, this article used the keywords -job satisfaction-, -nursing care-, and -the COVID-19 pandemic-.they found 20 out of 1012 articles that were selected based on inclusion and exclusion criteria. The analysis result then categorized the factors that could affect nurse job satisfaction into two factors: internal factors and external factors. The internal factor consists of psychological aspects, time management, communication, physical condition, and human resource. Meanwhile, the external factor consists of a system and support. The positive factors could be improved to maximize nurse job satisfaction and minimize negative factors.


Abstrak: Kondisi lingkungan kerja yang buruk akibat pandemi COVID-19 dapat menyebabkan kerugian bagi perawat, seperti tingkat kepuasan kerja yang rendah dan perawat memiliki niat untuk meninggalkan profesi keperawatan. Artikel ini bertujuan untuk mengidentifikasi faktor-faktor yang mungkin berkontribusi terhadap kepuasan kerja perawat selama pandemi COVID-19. Peneliti mengguakan metode scooping review dengan mengidentifikasi artikel dari empat database yaitu ScienceDirect, ProQuest, Ebsco, dan PubMed mulai Maret 2019 hingga Agustus 2021. Artikel diseleksi melalui diagram PRISMA berdasarkan kriteria inklusi dan eksklusi yang telah ditentukan. Selain itu, artikel ini menggunakan kata kunci -kepuasan kerja-, -keperawatan-, dan -pandemi COVID-19-. Peneliti menemukan 20 dari 1012 artikel yang dipilih berdasarkan kriteria inklusi dan eksklusi. Hasil analisis kemudian mengkategorikan faktor-faktor yang dapat mempengaruhi kepuasan kerja perawat menjadi dua faktor yaitu faktor internal dan faktor eksternal. Faktor internal terdiri dari aspek psikologis, manajemen waktu, komunikasi, kondisi fisik, dan sumber daya manusia. Sedangkan faktor eksternal terdiri dari sistem dan dukungan. Faktor positif dapat ditingkatkan untuk memaksimalkan kepuasan kerja perawat dan meminimalkan faktor negatif.


Nursing Care; COVID-19; Job Satisfaction; Pandemic; Nurse


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