Quality of Implant Contraceptives According to Provider: Analysis of Customer Satisfaction Index (CSI)

Oktriyanto Oktriyanto(1*), Hilma Amrullah(2), Yenie Wulandari(3)
(1) National Research and Innovation Agency
(2) National Research and Innovation Agency
(3) Representative of the Banten Province National Population and Family Planning Agency
(*) Corresponding Author
DOI : 10.30604/jika.v8i1.1637

Abstract

Provider (doctor/midwife) satisfaction with the quality of implanted contraception is an important factor to increase Long-acting reversible contraceptives (LARCs) participation in Couples of Reproductive Age. This study aims to determine the level of provider satisfaction with the quality of contraceptive implants produced by 3 companies (PT Catur Dakwah Crane Farmasi, PT X, and PT Y). The research design is a cross-sectional study. Data were obtained through interviews using a questionnaire. The research locations were conducted in Cilegon City and Serang City, Banten Province. Data analysis used descriptive analysis and the Customer Satisfaction Index (CSI). The results showed that the level of provider satisfaction with the quality of implant contraception from PT Catur Dakwah Crane Farmasi was higher (CSI value = 85.22) compared to the other two companies, namely PT X (CSI value = 71.34) and PT Y (CSI value = 72.81). Based on the findings above, it is hoped that the three companies or other companies can improve the quality of their products to increase provider satisfaction with implanted contraception.

 

Abstrak: Kepuasan provider (dokter/bidan) terhadap kualitas kontrasepsi implan merupakan faktor penting untuk meningkatkan kepesertaan Metode Kontrasepsi Jangka Panjang (MKJP) pada Pasangan Usia Subur (PUS). Penelitian ini bertujuan untuk mengetahui tingkat kepuasan provider terhadap kualitas kontrasepsi implan yang diproduksi oleh 3 perusahaan (PT Catur Dakwah Crane Farmasi, PT X, dan PT Y). Desain penelitian ini adalah cross sectional study. Data diperoleh melalui wawancara menggunakan kuesioner. Lokasi penelitian dilaksanakan di Kota Cilegon dan Kota Serang, Provinsi Banten. Analisis data menggunakan analisis deskriptif dan Customer Satisfaction Index (CSI). Hasil penelitian menunjukkan bahwa tingkat kepuasan provider terhadap kualitas kontrasepsi implan dari PT Catur Dakwah Crane Farmasi lebih tinggi (Nilai CSI= 85,22) dibandingkan dari dua perusahaan lainnya yaitu PT X (Nilai CSI=71,34) dan PT Y (Nilai CSI=72,81). Berdasarkan temuan di atas, tiga perusahaan atau perusahaan lainnya diharapkan dapat meningkatkan kualitas produknya agar kepuasaan provider terhadap kontrasepsi implan semakin meningkat.

Keywords


fertility; provider; implant contraception; Customer Satisfaction Index (CSI)

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