Implementation of Patient Safety Orientation SOP: Study Aisyiyah Hospital Kudus

Abstract

In improving the quality of hospital services, efforts have been made to implement patient safety, one of which is to seek patient involvement through the role of nurses in implementing the New Patient Orientation SOP. The purpose of this study was to analyze the implementation of the orientation soup (new patients) for patient safety at the 'Aisyiyah Kudus Hospital. Qualitative research was conducted with an action research design. Qualitative data was carried out through in-depth interviews and FGDs. The sampling technique used consecutive sampling, with a total sample of 16 nurses who met the inclusion and exclusion criteria. FGD was conducted. A total of 5 patients and three structurally managerial patients were conducted in-depth interviews. The data from the FGD and in-depth interviews that had been collected were then analyzed using a qualitative interactive model. Implementing the Redesign of the Orientation SOP (new patients) resulted in an output consisting of 24 items in the form of a redesign of the Orientation SOP (new patients). The Orientation SOP (New Patient) implementation has been going well. The involvement of patients and families is beneficial to prevent patient safety incidents. There are several obstacles in implementing the Orientation SOP (New Patient) from the nurse's perspective regarding family education. From the patient's perspective, more barriers on the staff side include the way officers communicate. From a managerial perspective, it is in coordinating the service units. The implementation of the Orientation (New Patient) SOP at RSA Kudus has been going well.

Abstrak: Dalam peningkatan mutu pelayanan rumah sakit telah dilakukan upaya penerapan keselamatan pasien salah satunya dengan mengupayakan keterlibatan pasien melalui peran perawat dalam menerapkan SOP Orientasi Pasien Baru. Tujuan dari penelitian ini adalah untuk menganalisis pelaksanaan orientasi sop (pasien baru) untuk keselamatan pasien di Rumah Sakit 'Aisyiyah Kudus. Penelitian kualitatif dilakukan dengan desain penelitian tindakan. Data kualitatif dilakukan melalui wawancara mendalam dan FGD. Teknik pengambilan sampel menggunakan consecutive sampling, dengan jumlah sampel sebanyak 16 perawat yang memenuhi kriteria inklusi dan eksklusi. FGD dilakukan. Sebanyak 5 pasien dan tiga pasien struktural manajerial dilakukan wawancara mendalam. Data hasil FGD dan wawancara mendalam yang telah terkumpul kemudian dianalisis menggunakan model kualitatif interaktif. Implementasi Redesign SOP Orientasi (pasien baru) menghasilkan output yang terdiri dari 24 item berupa redesign SOP Orientasi (pasien baru). Pelaksanaan Orientasi SOP (Pasien Baru) telah berjalan dengan baik. Keterlibatan pasien dan keluarga bermanfaat untuk mencegah terjadinya insiden keselamatan pasien. Terdapat beberapa kendala dalam penerapan SOP Orientasi (Pasien Baru) dari sudut pandang perawat tentang pendidikan keluarga. Dari sudut pandang pasien, lebih banyak hambatan di sisi staf termasuk cara petugas berkomunikasi. Dari perspektif manajerial, dalam mengkoordinasikan unit-unit pelayanan. Pelaksanaan SOP Orientasi (Pasien Baru) di RSA Kudus sudah berjalan dengan baik.